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Community health keeping
Community health keeping
Service requirements Service standards Operating points
Arrive on time Daily repair: 10 minutes to receive orders, 30 minutes to arrive
Emergency work orders: 3 minutes to receive orders, 10 minutes to arrive
1. Keep communication equipment unblocked to ensure timely receipt of orders;
2. Make sure that the information is received accurately and go immediately. If the work order is being repaired, you should first contact the owner by phone to explain the situation, and ask the owner to wait for a while, and immediately go after the completion of the work;
3. Check whether the necessary common tools are fully carried against the work order;
4. Understand and master the basic handling methods of common problems;
5. After the completion of the work order and the owner's confirmation, confirm the completion of the rice at home in time;
6. Guide the owner to evaluate the work order. If the owner is perfunctory and does not cooperate, timely contact the building housekeeper to communicate with the owner, and ensure that the work order is evaluated within 24 hours
7. Strictly execute“1234”Operation flow;
One free: complete within 10 minutes, free of labor costs;
Two Cleaning: clean the work site and fill in the maintenance documents neatly;
Three: to be on time and comply with BI code of conduct, to ensure timely completion of maintenance without delay, to actively ask if there are other maintenance needs;
Four belt: with tools, with floor mat, with cloth, with shoe cover.
A successful maintenance Repair information received and transmitted accurately
Tools and accessories are well stocked
Professional skill standards
Guide the owner to praise the work order

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Community health keeping
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